US regulator tells GM to hit the brakes on customer tracking
- Reference: 1768483848
- News link: https://www.theregister.co.uk/2026/01/15/ftc_gm_tracking_ban/
- Source link:
According to the [1]order [PDF], GM turned connected cars into surveillance devices by collecting and selling driver data without clearly informing customers. The settlement prohibits location and driving data sharing with consumer reporting agencies and requires explicit permission for future connected car data collection.
The finalized settlement follows a [2]proposed deal reached a year ago , and comes almost two years after a [3]New York Times probe revealed how GM and OnStar collected, used, and sold drivers' detailed telematics data through a feature known as Smart Driver. That reporting showed the data – including precise location, hard braking, acceleration, speed, and even seatbelt use – ended up with data brokers such as LexisNexis and Verisk, which in turn sold it to insurance companies that could use it to influence customers' premiums.
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Smart Driver was pitched as a free add-on inside GM's connected car apps, framed as a way to encourage safer driving. The FTC's complaint, first unveiled in January 2025, paints a murkier picture, accusing GM of steering drivers into OnStar and Smart Driver while downplaying how much location and driving data was being collected – and who it would ultimately be sold to.
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GM shut down Smart Driver across all of its brands in April 2024, citing customer backlash. The company said it unenrolled users at the same time and severed the third-party telematics deals that fed data to LexisNexis and Verisk.
[7]General Motors charges mandatory $1,500 fee for three years of optional car features
[8]Here's how to remotely take over a Ferrari...account, that is
[9]GM shared our driving data with insurers without consent, lawsuit claims
[10]BMW deems drivers worthy of warmth, ends heated car seat subscription
Under the terms of the FTC's order, GM must obtain consent from drivers before collecting or sharing covered data. The order also requires GM to give consumers a straightforward way to request a copy of their data, ask for its deletion, and disable the collection of precise geolocation data entirely.
The FTC says GM may still share location data with emergency responders and use it internally for research and development. GM confirmed it also sometimes shares anonymized data with select partners to support projects including traffic analysis and road safety.
In a statement, GM said: "General Motors has reached a settlement agreement with the Federal Trade Commission to address privacy concerns about our now-discontinued Smart Driver program. Respecting our customers' privacy and earning their trust is deeply important to us. Although Smart Driver was created to promote safer driving behavior, we ended that program due to customer feedback."
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It has also folded its sprawling US privacy notices into a single document. The company argued that the FTC order goes "above and beyond existing law," largely codifies changes GM says it has already made, and will remain in effect for 20 years.
For regulators, this looks less like a one-off and more like a warning shot. Carmakers eager to squeeze value out of connected cars will need to be clearer with drivers about what's collected and sold, or risk finding a regulator in the road ahead. ®
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[1] https://www.ftc.gov/system/files/ftc_gov/pdf/GMAdminOrderDec2025.pdf
[2] https://www.theregister.com/2025/01/17/gm_settles_ftc_charges/
[3] https://www.nytimes.com/2024/03/11/technology/carmakers-driver-tracking-insurance.html
[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2aWlxmFep7AKPD7pP5gdJ-wAAAAE&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aWlxmFep7AKPD7pP5gdJ-wAAAAE&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[6] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33aWlxmFep7AKPD7pP5gdJ-wAAAAE&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[7] https://www.theregister.com/2022/08/11/gm_makes_onstar_addon_mandatory/
[8] https://www.theregister.com/2023/01/07/car_hacking_ferrari_account/
[9] https://www.theregister.com/2024/04/23/gm_insurance_class_action/
[10] https://www.theregister.com/2023/09/09/bmw_car_seats/
[11] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aWlxmFep7AKPD7pP5gdJ-wAAAAE&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[12] https://whitepapers.theregister.com/
Re: we ended that program due to customer feedback
It's NEVER acceptable to collect customer driving data.
Not "brief time leading up to the incident", not ever.
Your things should not be spying on you.
Re: we ended that program due to customer feedback
What are your thoughts on black boxes in passenger aircraft? That's the kind of scenario I'm thinking of.
But yes, on the whole, I can agree with you. I've managed forty-odd years of driving without things spying on me.
Re: we ended that program due to customer feedback
Those are driven by paid and certified pros.
Even 20 years ago American locomotives collected 96 parameters every second for analysis. The companies also used it to illegally run trains with computers back then. The impetus behind AI has a long history.
I thought they were part of Stellantis
And no longer existed as a company called GM
Re: I thought they were part of Stellantis
Totally different company.
Similar anti-consumer behavior, so your confusion is understandable.
Re: I thought they were part of Stellantis
Roughly speaking:
GM sold their European operations only (Vauxhall and Opal), not the US, to PSA Group (as was) in 2017.
Stellantis was formed when PSA merged with Fiat Chrysler Automobiles in 2021.
Which is it?
We have:
"Under the terms of the FTC's order, GM must obtain consent from drivers before collecting or sharing covered data."
And:
"The FTC says GM may still share location data with emergency responders"
Does the 2nd statement overide the 1st?
Re: Which is it?
Yes, obviously. It means they still have access to the data, which is still a problem.
Privacy respecting safe driving or economical driving app?
This reminds me that some time ago I rented a Toyota Prius, which gave feedback on my driving. Over the course of a week the app helped me get into the habit of accelerating and braking smoother, and generally becoming a better driver. I hoped to find a phone app that would give me similar feedback while driving my own car, but the few options I found all had either dodgy privacy policies or none at all that I could find.
Does anyone know of a privacy respecting one? One that doesn't sell my data would presumably have to be be paid, and that is fine.
Re: Privacy respecting safe driving or economical driving app?
Excuse me for being blunt, but if you need an app to learn basic driving skills it means the whole driving school system is crap and/or you shouldn't be driving (I know I know, most of people drive very poorly).
Re: Privacy respecting safe driving or economical driving app?
50% of drivers are of below average ability!
Re: Privacy respecting safe driving or economical driving app?
Jokes aside, the "average ability" it's quite pointless, for the sake of conversation what i consider basic driving skills are:
-keeping your speed appropriate considering the surrounding traffic
-acceletrator/brakes management: don't floor it-hit the brake-repeat when following somebody
-keeping reasonable distance from the car in front of you to avoid hitting brakes for any speed adjustment
-using indicators so other drivers understand what you have in mind before you are actually doing it
-"keeping the car rolling"
Non of these skills require special cars or tires nor track driving eperience, greatly improves traffic and safety and saves gas too
Re: Privacy respecting safe driving or economical driving app?
From a former race instructor, spend your dough on a day at a reputable high performance driving school. It won't break your car and the training will stick with you forever, no matter what you drive.You will learn how to be smooth at any speed.
Bobble-head accessories can also be used to indicate how smooth you're driving. Cheaper than a track day but not as good at night.
Re: Privacy respecting safe driving or economical driving app?
IIRC, Jeremy Clarkson, in the days of the old Top Gear before the reboot, suggested a driver safety device... A great big metal spike pointing at the driver from the center of the steering wheel.
Which would cause the driver to drive in a manner that would reduce the likelihood of them impaling themselves on said spike
Re: Privacy respecting safe driving or economical driving app?
How did people get by before "is there an app for that?" and "there's an app for that"
Re: Privacy respecting safe driving or economical driving app?
Find one that does not require an internet connection to use, load it to an old phone over wifi then never connect that phone again.
If the sensors are as dodgy as Skoda's
I hope VW aren't selling my data. The collision alarm goes off when it feels like it. Even on an empty motorway.
The safe distance sensor seems to have a trigger range of about a kilometer at 50km/h.
I wonder how many drivers were hit with premium increases because of sensor inaccuracies.
Nissan
I was very disappointed to read that Nissan was rated the worst for driver's privacy by research done by the Mozilla foundation.
The article claims that the "privacy" policy of Nissan allows them to gather biometric data, medical history, sexual activity and other dangerous PII.
Which was concerning to me because I had been a fan of Nissan from back when it was still called Datsun.
https://www.mozillafoundation.org/en/privacynotincluded/nissan/
we ended that program due to customer feedback
Because the only time it's acceptable to collect customer driving data is for a brief time leading up to the incident; and the only time it's acceptable to view is under a court order.
It's never acceptable to sell that data to a third party - including, for example, insurers that are owned by the car maker.
And don't even consider sending me adverts on any device that happens to be in the car...