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The Microsoft 365 Copilot app rebrand was bad, but there are far worse offenders

(2026/01/09)


Opinion Wait? What? I was just cruising along the information superhighway – yes, I'm old, deal with it – when I spotted a Y Combinator story announcing, " [1]Microsoft Office renamed to 'Microsoft 365 Copilot app' ." Excuse me!? I looked closer and found that, sure enough, it certainly looked like Microsoft had renamed Office to the God-awful "Microsoft 365 Copilot."

A deeper dive revealed that while Microsoft had successfully confused people across the internet, Redmond hadn't actually renamed Microsoft 365. Not yet, anyway. I mean, they're slapping the Copilot label on everything else, and [2]they've integrated it into Office, excuse me, Microsoft 365 , why not Microsoft 365 Copilot?

What really happened was that Microsoft changed the Microsoft 365 Copilot app product page to read, and I quote, "The Microsoft 365 Copilot app (formerly Office) lets you create, share, and collaborate all in one place with your favorite apps, now including Copilot."

[3]

Sure sounds like they've changed the name, doesn't it? What actually happened was that the "Office" Microsoft was referring to here was an ancient 2019 Office app that directed users to the free online versions of Office programs. Microsoft had made this change many months ago, but no one had noticed until recently, hence all the confusion.

[4]

[5]

Oh, and by the way, the latest version of the Office standalone software suite, Microsoft Office 2024, is still with us. There may be another PC-centric version after that, but I wouldn't bet on it.

This isn't the first time Microsoft has confounded loyal users. Take Copilot itself. Microsoft now uses the single Copilot brand for very different offerings: Microsoft 365 Copilot, GitHub Copilot, Copilot in Windows, Copilot for Security, and more. Each has its own capabilities, pricing, and integration with the rest of the Microsoft software suite. It's so bad that the National Advertising Division (NAD), part of the Better Business Bureau, found that Microsoft's "Copilot" branding was misleading. You think!

[6]

Indeed, Microsoft has a long history of bad branding. For example, the Enterprise and SMB Office subscriptions have repeatedly been renamed: Office 365 ProPlus to Microsoft 365 Apps for enterprise; Office 365 Business to Microsoft 365 Business. And we can't forget Microsoft's switch from Lync to Skype to Skype for Business, and finally to Teams. These layered branding changes came on top of shifts in backends and feature sets, adding to users' puzzlement.

Last but not least, my Microsoft programming buddies have faced nigh unto endless confusion about Microsoft's .NET branding. It's bewildered developers for years because names, version numbers, and even the meaning of ".NET" itself have changed multiple times. The result is persistent ambiguity about which runtime or framework is being discussed at a given moment. For ages, developers have had to distinguish between .NET Framework (Windows‑only, up to 4.8), .NET Core (cross‑platform, up to 3.1), and .NET Standard (a shared API spec), all branded with ".NET" but referring to very different things.

As bad as Microsoft is at naming its products, there are far worse out there. I mean, bad names and all, Microsoft hasn't lost money. That's not the case with Elon Musk renaming Twitter to X. By replacing a globally understood verb, "tweet," and a distinctive bird icon with a generic letter, Twitter lost its hard‑won product identity. This, in turn, helped ruin Twitter's finances. Analyst estimates suggest X's global ad revenue dropped by about 46 percent, from about $4.5 billion in 2022 to roughly $2.2 billion in 2023 after the rebrand. The company still hasn't recovered. Currently, Twitter's estimated revenue is around $2.9 billion.

[7]

It also hasn't helped that the "X" site has become, as the Financial Times put it, " [8]the deepfake porn site formerly known as Twitter ." I know Musk got some kind of prepubescent boy pleasure out of renaming the site to X, but as far as business goes, the move looks ever more stupid by the day.

Other major tech companies also have a way of making terrible branding decisions. For example, the Facebook-to-Meta rename was framed as a visionary pivot to the metaverse. Even then, it was seen as a reputation escape hatch amid leaks, antitrust pressure, and a collapse in trust. Now, the metaverse, which never saw any pickup, is seen as a failure as its funding within the company keeps being cut back. These days, the metaverse is little more than a bad joke, along with Non-Fungible Token (NFT) art.

Far less dramatic, but just as pointless, was Alphabet's creation as Google's holding company. Even stock market players who swear by the Magnificent Seven call it Alphabet (Google).

[9]The most durable tech is boring, old, and everywhere

[10]What the Linux desktop really needs to challenge Windows

[11]Another open source project dies of neglect, leaving thousands scrambling

[12]Caught a vibe that this coding trend might cause problems

It's in the intersection of technology and entertainment, though, that we find two of the dumbest rebrands.

First, there was Netflix, which briefly spun off its DVD‑by‑mail business as Qwikster. "Q what?" you ask? Exactly. This move forced customers to juggle two brands, two sites, and two bills, with no benefits whatsoever. The backlash was immediate and severe. Netflix reversed the decision within weeks. Today, the only people who remember it are marketing professionals, where "Qwikster" is shorthand for avoidable, self‑inflicted brand damage.

Far more recently, there was Warner Bros. Discovery's brain-dead decision to drop "HBO" from HBO Max. Why anyone thought that dumping a premium, decades‑old brand was a good idea is beyond me. HBO's tagline, "It's not TV. It's HBO," became synonymous with top production values, creative freedom for writers and directors, and risk‑taking, adult storytelling in shows like The Sopranos, The Wire, and Game of Thrones. To dump that brand in an increasingly competitive online streaming market was beyond stupid. It took two years to reverse course. That was two years too long.

I know in tech circles people like to dismiss marketing and branding as irrelevant. It's not. If people are confused about exactly what you're offering, they won't spend money on your products or services.

The companies I mentioned here were all big enough to survive their branding blunders. Yours may not be so lucky, so take your time and get your naming and logos right. ®

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[1] https://news.ycombinator.com/item?id=46496465

[2] https://www.theregister.com/2025/10/30/microsoft_365_companion_apps/

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2aWE0LwAQanmuuJtwtrL2yAAAAYI&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aWE0LwAQanmuuJtwtrL2yAAAAYI&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33aWE0LwAQanmuuJtwtrL2yAAAAYI&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[6] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aWE0LwAQanmuuJtwtrL2yAAAAYI&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[7] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/front&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33aWE0LwAQanmuuJtwtrL2yAAAAYI&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[8] https://www.ft.com/content/ad94db4c-95a0-4c65-bd8d-3b43e1251091

[9] https://www.theregister.com/2025/12/31/long_lived_tech/

[10] https://www.theregister.com/2025/12/22/what_linux_desktop_really_needs/

[11] https://www.theregister.com/2025/12/02/ingress_nginx_opinion/

[12] https://www.theregister.com/2025/07/25/opinion_column_vibe_coding/

[13] https://whitepapers.theregister.com/



Calum Morrison

It wasn't jus tme that got annoyed/confused at logging into Office online only to find I was logging into Copilot then? The first few times I had to make sure I was definitely at the right place. I can see why they're doing it (copilotification of f**ing everything), but it's a pain in the browser.

Microsoft Azure

David Austin

A few years back, saying "I've licensed Microsoft Azure" could mean you've bought at least 1 of 300+ separate and distinct products; some Cloud hosted, some self hosted, and some on-premises.

The Team "Microsoft Azure" basically became confusing and meaningless.

While they've pared back and reduced the confusion there (Like Azure Active Directory becoming Microsoft Entra), Co-Pilot has already surpassed it in meaningless waffle; It may server Microsoft's objective of getting someone - anyone - to please just use it, but there's now no meaningful cohesion to the product family, and It will all but certainly come back to bite them.

Mostly Irrelevant

Does anyone use any of those other than GitHub Copilot? I find the other ones totally useless.

Yet Another Anonymous coward

No, and that's despite corporate IT banning any other AI tool except Microsoft Copilot for Workstations Internet edition for Business (or whatever its called by the time I hit submit)

doublelayer

No, partially because I don't find most LLM stuff very useful, but I think part of the problem is that I don't have a clue what the different products can do. I have had access to Office with Copilot and the generic Windows Copilot, but I don't know what things those particular Copilots can do compared to anything else, so that makes it rather hard for anyone in that position to know whether to use them.

Dear Microsoft

mobailey

Just call everything "Bing".

Re: Dear Microsoft

Calum Morrison

Cortana RIP

Don't forget Outlook:

PeterM42

- Outlook Express

- Outlook - Part of the installable Office Suite

- "New" Outlook

- Outlook.com

- Outlook - part of Microsoft 365 (formerly Office 365) or whatever it is called at 14:20 hrs UTC on 9th January 2026.

AAAAgggghhhhh!!!!!!!!!!!!!!

Re: Don't forget Outlook:

Tim 11

don't forget hotmail has also been renamed to outlook - although you can't access it via outlook.office.com; you have to access it using outlook.live.com (I mean, outlook.office.com will let you log in with your hotmail credentials but will then tell you that you don't have an account)

Re: Don't forget Outlook:

Doctor Syntax

Between Hotmail and Outlook the Currently Promoted Name For Microsoft Mail Service was "Live". All three are in use as email domains with multiple hotmail,TLD variations.

Worse offenders?

Tim 11

Also don't forget "Sharepoint groove" which was renamed to "Sharepoint offline workspace" and then renamed to "OneDrive for business" (which obviously had nothing in common with OneDrive)

I don't think those other examples like twitter or meta are even in the same ballpark as Microsoft's constant switching of product names.

Rebranding a company happens all the time and is the preserve of the marketing department - everyone says it's stupid and moves on.

Renaming products so that two distinct product sets with different features are now called the same thing causes massive difficulty for users and IT staff, especially when you quietly withdraw one of them.

Re: Worse offenders?

Doctor Syntax

It very likely results in people buying subscribing to something they already have which I suspect is its prime purpose.

AWS

Mr Dogshit

With their Route 66 Elastic Beansprout

Anonymous Coward

Article needs updating to include the clusterfuck that was Server 2003 and .net passport.

Following Server 2000, Microsoft tried to rebrand the entire NT/Server line (including releasing early preview versions) as ".NET Sever", it was briefly just ".NET Server" then they went with ".NET Server 2003". It was pointed out frequently during this stage by end users that having a server version containing a commonly in use TLD was a nightmare (whenever you searched for anything, you'd just end up with loads of results from websites ending in .net - particularly problematic in trying to troubleshoot). They eventually dumped it and went with the imaginative title of Server 2003.

You can still see screenshots of ".net server 2003" in google images.

Also - the Microsoft Account, the thing they try to enforce you to use in Windows 11/Xbox/etc - that was originally called ".NET Passport".

And people say innovation is dead!

Then and Now

Fruit and Nutcase

Then - Steve Ballmer

"Developers! Developers! Developers!"

Now - Satya Nadella

"Marketing! Marketing! Marketing!"

Re: Then and Now

Doctor Syntax

Isn't it now "Al!Al!AI!"?

Grey Bird

The HBO part didn't even mention the how by dropping the HBO from HBO Max made it Max, which was frequently confused with Cinemax so people were thinking it was a completely different company on top of dropping the reputationally known HBO.

You will be given a post of trust and responsibility.