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Dell says Windows 11 transition is far slower than Win 10 shift, yet PC sales have stalled

(2025/11/26)


Dell has predicted PC sales will be flat next year, despite the potential of the AI PC and the slow replacement of Windows 10.

“We have not completed the Windows 11 transition,” COO Jeffrey Clarke said during Dell’s Q3 earnings call on Tuesday. “In fact, if you were to look at it relative to the previous OS end of support, we are 10-12 points behind at that point with Windows 11 than we were the previous generation.”

Meanwhile, at Nutanix <pOne of Dell’s prominent partners, Nutanix, reported its Q1 2026 results on Tuesday. Revenue grew 13 percent year-over-year to $670.6 million, and the company’s annual recurring revenue rose 18 percent to $2.28 billion.

CFO Rukmini Sivaraman said Nutanix continues to win customers from VMware, but added “These customers want to commit to us but often need more flexibility to help them match their license deployments with their migration timelines.” The company therefore expects to report some revenue well after deals are done.

President and CEO Rajiv Ramaswami said memory shortages could make it hard for Nutanix to expand its footprint at existing customers, but told The Register the company feels its embrace of external storage – a planned integration with Pure Storage will land this year – will help to attract customers, while further work to make Nutanix a platform capable of handling inferencing and cloud-native workloads positions it well for the future.

Clarke said that means 500 million PCs can’t run Windows 11, while the same number didn’t need an upgrade to handle Microsoft’s latest desktop OS. The COO therefore predicted the PC market will “flourish”, but then defined the word as meaning “roughly flat” sales despite Dell chalking up mid-to high single digits PC sales growth over the last year.

Dell can survive flat PC growth because its enterprise AI hardware portfolio is booming. The company booked orders for $12.3 billion worth of AI servers in the quarter ended October 31st, and shipped machines valued at $5.6 billion. Revenue from servers and networking kit reached $10.1 billion for the quarter, up 37 percent year-over-year.

“Our five-quarter pipeline continue to grow sequentially across neo-clouds, sovereigns and enterprises, and remains multiples of our backlog, even when accounting for the robust demand we've seen,” Clarke told investors on the earnings call. “As expected, AI server profitability improved sequentially,” he added.

[1]

Buyers are becoming more interested in traditional servers, too, often to consolidate existing fleets into denser rigs. That means more memory and storage in each system, and a challenge for Dell given the exploding price of RAM and NAND, caused by memory-makers shifting production to the high-margin products needed to support AI workloads and reducing manufacturing capacity for more anodyne kit.

[2]Need AI? Dell backs up the truck and tips out servers, storage, blueprints

[3]Supermicro admits building AI infrastructure is a tricky, low-margin business ... for now

[4]Cisco suggests a stubby chassis, shrunken servers and router, to tame the edge

[5]Turns out the end of Windows 10 is good for something: The PC refresh cycle

Clarke said Dell will do “everything we can to minimize the impact,” drawing on extreme supply chain management skills learned during the COVID-19 pandemic and in more recent months coping with Trump administration’s rapidly shifting tariff policies.

“Our model gives us tremendous flexibility, whether that is to reprice, how we set out quotes, whether that's to reconfigure, redirect to different products, the ability to determine how long price will be in effect, the ability to understand where we're going to drive demand to and change our demand generation vehicles to drive that,” Clarke said.

[6]

Dell reported $27 billion of revenue in the quarter, an eleven percent year-over-year jump, and told investors to expect $31.5 billion in Q4 and $111.7 billion in FY 2026, jumps of 32 percent and 17 percent respectively.

The company thinks servers will be a big part of that improvement, because 70 percent of its customers run 14th generation servers or even older machines. Dell’s current machines are its 17th generation and each one replaces between three and seven older machines – and has a higher average selling price due to the aforementioned increase in memory and storage.

[7]

Buyers looking to modernize their servers therefore need Dell to successfully exercise its self-professed supply chain skills, or revisit their budgets. ®

Get our [8]Tech Resources



[1] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/systems&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2aSbdyZKtlylGDLC1lGIG8gAAAM0&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[2] https://www.theregister.com/2025/11/17/dell_ai_lineup/

[3] https://www.theregister.com/2025/11/05/supermicro_q1_2026/

[4] https://www.theregister.com/2025/11/04/cisco_unified_edge/

[5] https://www.theregister.com/2025/10/17/windows_10_upgrades_lifts_global_pc_shipments/

[6] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/systems&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aSbdyZKtlylGDLC1lGIG8gAAAM0&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

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[8] https://whitepapers.theregister.com/



"the potential of the AI PC"

Pascal Monett

And what exactly is that potential for the consumer ?

We already have the abomination that is Cortana - which users are apparently switching off in droves.

Our browsers are already doing their utmost to try and guess what URL we are typing and fill in automatically.

What is pseudo-AI going to bring the user ? A super Clippy that will write our emails automagically ?

Big deal. Why would the consumer pay for new hardware when what he's got already does the job fine ?

Re: "the potential of the AI PC"

simonlb

the potential of the AI PC and the slow replacement of Windows 10

Agreed. PC's equipped with extra 'AI' chips that provide minimal benefit purely to support tons of vibe coded shit that no-one asked for which has been rammed into an OS that is not fit for purpose and that no-one wants because it's unusable. That's not a good enough reason to renew your hardware.

Re: "the potential of the AI PC"

Anonymous Coward

Stop sitting on the fence and tell me what you really mean !!! :)

P.S.

Agree totally ... in fact an opportunity to sell non-AI kit to a market that is growing each day.

:)

Re: "the potential of the AI PC"

Dave K

As it stands, an AI PC is a solution looking for a problem. It will remain that way until a genuinely useful program/feature comes along that can actually utilise the NPU.

If there's no killer feature that can utilise the NPU and provide real-world benefit? What's the point in shelling out for an AI PC? At the moment, the only thing they've got is "future proofing"...

Re: "the potential of the AI PC"

Andy Non

I doubt they've even got "future proofing", you can be sure that if a killer feature comes along that it will require a new super-duper NPU#2 chip, which has yet to be invented. Unfortunately your six month old computer won't be upgradeable.

Re: "the potential of the AI PC"

Jason Hindle

"As it stands, an AI PC is a solution looking for a problem. It will remain that way until a genuinely useful program/feature comes along that can actually utilise the NPU."

If I run asitop on my Mac, I see the NPUs fire into action if I do subject or sky selection in Lightroom or Photoshop, so they will be used for various things in the background.

"If there's no killer feature that can utilise the NPU and provide real-world benefit? What's the point in shelling out for an AI PC? At the moment, the only thing they've got is "future proofing"..."

Caveat: I have no idea if the same can be said for a PC. For example, running Ollama locally makes zero use of the NPU on the beefy corporate Lenovo that was recently handed to me. Co-Pilot doesn't seem to do anything locally.

Re: "the potential of the AI PC"

gv

Strongly reminded of the 3D TV fad.

Re: "the potential of the AI PC"

ComicalEngineer

My existing HP laptop is now 4 years old and although I'm planning to retire at the end of 2026, I' seriously considering buying a new non-AI laptop as there are some very good deals.

I have no foreseeable use for AI unless it can go out on site for me, do a site survey, identify any issues on site and then write my report. Oh, and have a coffee and a chat with the customer - something that often leads to additional work.

As noted elsewhere, AI is a solution looking for a problem.

M$ is desperately looking for a killer app that will be indispensable to everyone in order to boost software (preferably subscription software) sales and that will require a shiny new PC to run it.

AI isn't that app and is simply burning up power to tell someone what plants to have in their dining room [Samsung phones, I'm pointing at you].

I can't think of anything more important than deciding whether to have a spider plant or a peace lily in my dining room. [/sarcasm off]

Its enterprise AI hardware portfolio is booming

abend0c4

I hope their "extreme supply chain management skills" have enabled them to mark the calendar in good time to scale back their inventory before the inevitable bust.

Meh

Anonymous Coward

For better or for worse I simply upgraded my incompatible W10 machine to W11.

Wise? No idea.

But cheaper than buying a new one.

Re: Meh

Anonymous Coward

Rufus and a Win 11 ISO are so much cheaper than a new laptop and the former allows you to take so much crap out of the latter.

A penny saved is ridiculous.