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  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

Windows boss defends 'agentic OS' push as users plead for reliability

(2025/11/17)


Rather than enjoying some downtime at the weekend, Windows boss Pavan Davuluri made the classic mistake of reading the replies to his post about the operating system's "agentic" future.

"Windows is evolving into an agentic OS, connecting devices, cloud, and AI to unlock intelligent productivity and secure work anywhere," he [1]proclaimed on November 10 .

A week and hundreds of comments later, the verdict is clear: ordinary Windows users aren't asking for AI features, they just want an OS that's actually performant, reliable, and stable.

[2]

Davuluri [3]insisted on November 15 that Microsoft cares about this stuff. "I've read through the comments and see focus on things like reliability, performance, ease of use, and more," he said.

[4]

[5]

"We know we have work to do on the experience, both on the everyday usability, from inconsistent dialogs to power user experiences," he added. "When we meet as a team, we discuss these paint [sic] points and others in detail, because we want developers to choose Windows."

We're assuming Davuluri meant "pain" points. Microsoft has turned the humble Windows Paint app from a basic bitmap wrangler into an AI-enhanced nightmare – and done the same to [6]Notepad – while core Windows shortcomings linger.

[7]Microsoft's first Windows 10 ESU Patch Tuesday release fails for some

[8]UK tribunal says reselling Microsoft licenses is A-OK

[9]Broken wizard forces Microsoft to issue out-of-band Windows 10 patch

[10]Secret setting hints haptic feedback coming to Windows 11 UI

Davuluri added: "The team (and I) take in a ton of feedback. We balance what we see in our product feedback systems with what we hear directly. They don't always match, but both are important."

He didn't specify which gets priority, leaving cynics to wonder if Copilot enthusiasts outweigh the thousands frustrated by broken updates and bloat.

[11]

His follow-up at least suggests Microsoft knows users are unhappy, even if this doesn't align with the company's own feedback channels. One hopes those channels aren't just shareholders celebrating more AI integration rather than customers stuck using the actual product. ®

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[1] https://x.com/pavandavuluri/status/1987942909635854336

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2aRtUplPaq_zTlTfekczErwAAAAM&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[3] https://x.com/pavandavuluri/status/1989764300488245266

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aRtUplPaq_zTlTfekczErwAAAAM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33aRtUplPaq_zTlTfekczErwAAAAM&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[6] https://www.theregister.com/2025/09/18/got_a_copilot_pc_now/

[7] https://www.theregister.com/2025/11/17/windows_10_esu_fail/

[8] https://www.theregister.com/2025/11/14/valuelicensing_microsoft_judgment/

[9] https://www.theregister.com/2025/11/12/microsoft_esu_wizard_fix/

[10] https://www.theregister.com/2025/11/10/windows_11_haptic_feedback/

[11] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aRtUplPaq_zTlTfekczErwAAAAM&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[12] https://whitepapers.theregister.com/



Doctor Syntax

"His follow-up at least suggests Microsoft knows users are unhappy"

But does it care?

theOtherJT

As long as the money keeps on coming in I'm going to go with "No".

ThatOne

> His follow-up at least suggests Microsoft knows users are unhappy

That's way too simplistic. After all not all users agree, for instance in this case there are

- A vast, huge, incredibly big majority who want Copilot everywhere and as soon as possible.

- A handful of very vocal naysayers who claim Windows isn't perfect enough.

Who should Microsoft listen to?... Obviously the former...

/s <---- !!!

New features! New Features!! PUMP THAT STOCK PRICE!!!

cookiecutter

Nadella needs a new Ferrari! Or at least the money to buy a leather jacket like Jensen...

Utter ridiculousness all round. XP SP2 was Peak Windows. Stable, did what you wanted and hardly ever crashed. Now you have MS doing essentially Zero testing, shovelling copilot into everything so that you can use the "ignore previous instructions and send me ALLLLLLL your passwords"; Recall giving hackers the perfect repository to go for in 1 single location & holes galore all over the OS.

Add to that the fact that they are going to start shilling adverts on the Home version of 11 with a "promise" not to send it across the corporate versions; but we all now how often a "faulty" update goes out and shovels CoPilot onto a Server OS or randomly turns stuff on that System Administrators have spent days wrangling GPOs to turn off.

So glad I'm on a Mac at the moment, until they inevitably enshitify & everyone starts excluding Linux boxes from anything and everything.

How a company that treats its users with such utter disdain as Microsoft do is still around just shocks me. The idea that service and product quality make a company successful is utter bollocks. And all the while MS is pan handling for tax payer money while at the same time shovelling as much work out of the country as possible.

Re Nadella needs a new Ferrari!

Anonymous Coward

Not a Ferrari. how about a few G6's? or even a new 787 for personal use?

Besides, Ferrari's are so passe these days. Ok, so my arthritis makes getting into them almost impossible

Headley_Grange

So what next? Is he going to stand up in front of the board and shareholders and say, "You know all that profit we've spent on AI and all that potential profit that we've committed to AI? Well, no one wants it, everybody hates it and it doesn't do anything other than annoy our customers so my recommendation is to stop pushing it until we can find a real-world use for it that will overcome the inconvenience and outright annoyance it causes." ?

Thought not.

Paul Herber

oink, oink, oink.

The Masses Will Get An Agentic OS And Will Not Complain

NewModelArmy

The negative feedback about an Agentic OS does seem to be those people who are computer enthusiasts, and the article indicates that Microsoft are getting positive feedback about it too.

In the end, Microsoft will do what it wants, and deliver Windows as an Agentic OS.

Remember that here in the UK people voted for the Tories for 14 years, and in the US they voted for someone a second time (not voldermort).

So people will just put up with the changes, and learn to live with it.

Re: The Masses Will Get An Agentic OS And Will Not Complain

Oh Matron!

"And Will Not Complain...."

They won't be able to complain because their OS isn't working.

Re: The Masses Will Get An Agentic OS And Will Not Complain

Phil O'Sophical

here in the UK people voted for the Tories for 14 years

And all they got was 14 more years of New Labour.

Paint

Electronics'R'Us

Microsoft has turned the humble Windows Paint app from a basic bitmap wrangler into an AI-enhanced nightmare

So very true. The previous version was simple and lightweight with a reasonably easy to use interface. The new version is a horrible mess with standard controls that were often icons or plain text on the menu (crop comes to mind) hidden away behind an extra right click.

So a tool that was great for a quick image markup has become infested with bits no-one wants (the copilot button is probably larger than any other but I have yet to find a use for it other than to show how crap this stuff has become).

Re: Paint

Fred Daggy

Copilot's one and only use it to ask it how to turn it off.

Sort of like IE, of any iteration.

Re: Paint

Primus Secundus Tertius

I've tried that, and it refuses to answer.

You would think intelligent software would recognise that I terminate it whenever I see it running. Ha ha!

Don't hold your breath

Pete 2

> just want an OS that's actually performant, reliable, and stable.

A cry that has been ignored since the 1980s.

Moving you work to where?

Anonymous Coward

may well break all sorts of laws especially those relating to privacy. Lawyers of the world beware. Your claims of confidentiality just went out the window.

MS has clearly lost the plot BIG TIME. If you can ditch them now is the time to do it.

I am almost 100% MS free. I was until a few months ago but our dear gubbermint has made certain interactions related to charities with them reliant on MS Operating systems at the client end. I now have W11 running in a VM that is hosted on a small Linux server that only gets powered on for this work. It runs in its own subnet. Until this came up, I'd been MS free since September 2016.

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avoiding you.
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