Real estate agents use the power of AI to command plumbing, layout to disappear
- Reference: 1754554510
- News link: https://www.theregister.co.uk/2025/08/07/real_estate/
- Source link:
Property photography is an art, more than a science: careful positioning of the camera, the use of extreme wide-angle lenses to create the illusion of space, and even "staging" rooms with furniture made to a slightly smaller scale are just some of the tricks of the trade. Image-generating models, though, have given agents an entirely new way to present a property.
[1]This listing for a £350,000 (around $468,000) property in Durham is a prime example. The lead image shows a suspiciously smooth frontage, devoid of texture. Closer inspection reveals the tell-tale signs of generative AI: an awning over the door that doesn't quite make sense, a wall that turns into a hedge partway along its length, and a flowerbed which appears to be planted in place of the neighbor's path.
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ABOVE: The AI-generated and BELOW: the real Eaglescliffe house frontage, as they appear on the estate agents' website - click to enlarge
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Click through the photos and, some 22 images later, you'll eventually find the original photograph fed to the image generator, and it tells a very different story. The flowerbeds and hedges are gone, the short roof over the door replaced with something more aligned with what you'd expect to see, but more importantly there's an entire commercial property adjoining the premises to the left which was edited out of existence in the AI's fever dream - a hair and beauty salon whose roof literally touches the house's bay windows, yet is completely absent in the listing's lead image.
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An AI-assisted room in the Eaglescliffe house – note the en suite's door
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The same room pictured above without the AI assist
Other photos in the listing flip between the house the agents are selling and the house, presumably, they'd like to sell. Empty bedrooms are "staged" with virtual furniture, but structural elements are modified in the process: an en suite suddenly grows in size and its door turns half-transparent while opening the wrong way; an oven and countertop appear in the kitchen where a radiator sits in reality; the toilet in the bathroom switches walls entirely - and gains a floor-length curtain which, in defiance of the laws of physics, plumbing, and common decency alike, cuts right through its waste pipe, while one leg of the sink pedestal passes clean through a wicker basket.
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Only losers connect their toilet pans to the waste pipe – which we're sure you'll agree totally ruins the aesthetic. Just add in a lovely, lovely (handily beige) toilet curtain instead
As the late Victor Meldrew might say, "I don't believe it" - and nor should you.
"For me, the use of AI for imagery in property listings is a major red flag aligned to what was previously covered by the Property Misdescriptions Act," Adrian Tagg (MRICS), associate professor of building surveying at the University of Reading, told The Register .
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"While you'd think that those spending hundreds of thousands of pounds on something would do their due diligence, it's always surprising to me how few people actually have a 'proper' survey which is often a miniscule percentage of the agreed sale price.
[8]
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"Unless explicitly stated in the property details and on the associated images, altered images are (in my opinion) a property misdescription or misrepresentation. As an academic and practising chartered building surveyor (professional member of the RICS) we're bound by regulations to deliver evidence-based opinion and hold a duty of care to deliver correct, appropriate advice. For this we are obliged to have professional indemnity insurance to cover the cost of litigation for getting things wrong.
"Estate agency has never really had this professional duty, and ultimately it's all about sales and doing 'the deal.' Therefore I'm not surprised that there appears an openness to accept AI when ultimately it's an industry with little obligation to be accountable for their actions."
[10]
Roseberry Newhouse, the agency responsible for the alternate-reality imagery of the Station Road property, isn't alone in turning to AI to tart up its listings. Back in November 2023 consultancy firm McKinsey & Company was espousing the benefits of generative AI for the real estate industry, [11]predicting it "could generate $110 billion to $180 billion or more in value."
Startups like REimagineHome, eager to snatch a slice of that pie, offer "virtual staging," in which empty rooms can be filled with furniture at the click of a button – and even presented in various styles to suite the tastes of particular would-be buyers.
"AI staging is in effect the same as CGI used to sell off-plan apartments or houses by property developers," Tagg told us of these services, "and as long as this is explicitly indicated on the images then persons of reasonable intellect should be able to understand this. Dropping images of furniture onto existing property images is not really AI, most kids doing Minecraft adopt the same skill set."
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Dropping a few tasteful virtual Chippendales into a property is one thing, but altering a room's underlying structure - the magical toilet, the TARDIS-like zero-depth built-in wardrobes, radiator removal, and in one case the flattening of a wall with a very obvious dog-leg section, not to mention the demolishing of the attached commercial property and enfloration of the neighbour's pathway - would seem to go a step or six too far.
Historically, such misleading listings would fall foul of the Property Misdescriptions Act 1991, a piece of law which made it illegal to misidentify various property aspects - but this was repealed in 2013 with its closest replacement being the Consumer Protection from Unfair Trading Regulations 2008, a more general piece of legislation which does not specifically target property sales.
Approached for comment on whether sellers had approved the generative imagery and if Roseberry Newhouse disagreed that the presentation of the property and its environs was misleading bordering on potentially illegal, a spokesperson could only offer a sharp intake of breath and a declaration that "we're a little busy at the moment." Questions sent to a provided email address had not been answered by the time of publication.
Roseberry Newhouse, at least, provides both genuine photography and a 360-degree walkaround of the house as it exists in reality, to act as a comparison to the "aspirational" gen-AI shots of a sports car in the drive and no beauty salon outside your front window. Other agents aren't quite so scrupulous.
[13]Wireless screen in estate agent window just begging for someone to fill it with mischief
[14]'Birthplace of Amazon' on the market for $2.28M
[15]Intel co-founder's Silicon Valley pad goes on the market for $22m
[16]Kenshi : Sandblasted sword-punk D&D where the dungeon master wants everyone dead
"A mate of mine is house-hunting just now, and a month or so back he went to view a house only to discover that all of the pictures from the website were AI images and the actual house was in considerably poorer condition," a reader told us of a less legitimate agency. "He walked out immediately, unsurprisingly.
"On very close inspection the AI images did bear a tiny tiny watermark in the bottom corner, but it was so subtle that you would never see it unless you were purposefully looking for it."
"There's a reason why, in a online world, houses remain one of the few things that cannot be bought by clicking on a mouse," Tagg concluded of the real estate industry's rush to embrace technology. "It still needs human intervention and trust alongside transparency - this is paramount." ®
Get our [17]Tech Resources
[1] https://www.roseberry-newhouse.co.uk/property-details/TES250139/durham/stocktonontees/eaglescliffe
[2] https://regmedia.co.uk/2025/08/06/fakefront.jpg
[3] https://regmedia.co.uk/2025/08/06/realfront.jpg
[4] https://regmedia.co.uk/2025/08/06/fakeroom2.jpg
[5] https://regmedia.co.uk/2025/08/06/realroom2.jpg
[6] https://regmedia.co.uk/2025/08/06/toiletcurtain.jpg
[7] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2aJR5OtEybkErEIMKXX7MYwAAAQg&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[8] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aJR5OtEybkErEIMKXX7MYwAAAQg&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[9] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33aJR5OtEybkErEIMKXX7MYwAAAQg&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[10] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44aJR5OtEybkErEIMKXX7MYwAAAQg&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[11] https://www.mckinsey.com/industries/real-estate/our-insights/generative-ai-can-change-real-estate-but-the-industry-must-change-to-reap-the-benefits
[12] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_software/aiml&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33aJR5OtEybkErEIMKXX7MYwAAAQg&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[13] https://www.theregister.com/2020/12/04/bork/
[14] https://www.theregister.com/2024/01/24/birthplace_amazon_for_sale/
[15] https://www.theregister.com/2018/09/20/intel_co_founder_silicon_valley_house_sale/
[16] https://www.theregister.com/2019/05/31/kenshi_sandblasted_swordpunk_where_the_dungeon_master_wants_everyone_dead/
[17] https://whitepapers.theregister.com/
Surely they opening themselves up to massive legal action here. Misrepresentation when house buying is taken very seriously, even for hiding minor things. Estate agents could be liable from both the buyer and seller!
Quite simply...
This is fraudulent mis-representation!
cover the cost of litigation for getting things wrong.
Does the insurance provide cover for wilful illegal acts? Like deliberate misrepresentation?
If so, let me know the insurer. I'd love cover for accidentally stealing a car from a showroom.
Yet more auto-bullshit!
This sort of thing is only going to make the "AI" bubble burst, as more and more people realise how potentially dangerous this automatically generated bullshit is.
Plausible? Yes, until you look closely.
Accurate, true? No, not really: it's imaginary.
The "AI" imaginary images should have a content warning, by law.
Re: Yet more auto-bullshit!
No they shouldnt come with a content warning, they should be illegal. Full stop.
You sell the Property that is there. Not the Property the estate agent WISHES was there...
This is now endemic in Portugal - even the map location of properties may be altered to a more favoured area. The goal seems to be to get the prospective buyer in front of the agent where they can be sold something, even if it's not the property advertised.
I suspect the AI is not aimed at the house buyers. But at the sellers. You're likely to attract more buyers to viewings, with nice pictures. Who'll then leave, disappointed - but you can tell the seller you've got them a load of viewings quickly.
As a bonus, when none of those viewers put in an offer (or one does at a much lower price) you can then tell the seller that you're working really hard to sell their property - but that the price is probably a bit too high for the market, and it would be worth reducing it. Even though you were the ones that lied to them about how much they could get in the first place, telling them it would sell for more in order to get them to put it on the market with you, rather than some other estate agent.
I had this happen once, when I was invited to see a 2 bed flat that was new on the market today, and did I want to see it before it went online and all the literature was published. Opportunity to get it before the competition. It was on my way home from work, so why not. Turns out it was a no bedroom flat. Hence they clearly wanted lots of viewings to please I suspect a new client, who was probably a crap landlord converting all his 3 bed terraces into 2 flats. He'd converted the loft, but not to planning requirements so it would be illegal to even describe it as a room. And converted one of the bedrooms into a kitchen / diner / sitting room - that basically had room for one armchar or one small table. Oh and with the bathroom directly off the kitchen, so also illegal. Plus the original master bedroom which was the only valid room in the place. The only people in the market to buy it would be slum landlords, and they knew I was buying for myself - so clearly they only wanted me there to impress the seller - the agent was quite pissed off when I pointed out he'd lied to me and that this was actually a no bedroom flat. And I bet his literature wouldn't call it a 2 bed one, because we both knew that was illegal. I'm sure he knew it wouldn't sell to me, and I'd already viewed a couple of other properties with them.
"it's always surprising to me how few people actually have a 'proper' survey which is often a miniscule percentage of the agreed sale price"
It's 5 years since we bought our house, and admittedly things may have changed thanks to Covid and the great interest rate hikes that followed, but if we had told the seller we wanted to do a "proper" survey, we never would have got the property.
There were so many people looking for houses at that time, that it was just by luck we got talking to some people who where there at the time, who turned out to be the owners, and they took a liking to us. They basically said if we put in a reasonable bid, the house was ours.
Ask for a Survey, and they would have just moved to the next person, who was happy to take it. It's shit, but that's where things were at that time, it was a seller's market. If you didnt have the money available immmediately, and ready to sign on the dotted line. Kiss good bye to getting the house.
Whether that's still the case, I dont know, but considering how many people are still looking for a home, I certainly wouldnt doubt it...
Real estate double speak
garden apartment = basement flat with no light & pot plant near front door
penthouse = attic flat
executive penthouse = attic flat with high fees
sought after area = criminals love it
up and coming area = slum
gentrified = inner city slum
favoured south/north/east/west side = other side is better
renovator's delight = wreck
ripe for redevelopment = wreck without a roof
prime development site = toxic waste ground
well located = middle of nowhere
street parking = no parking
allocated parking = free for all
For sales involving such huge amounts of money it's amazing how little care the agents take. House listings where the number of bedrooms varies in different places. Floor plans with missing doors - sometimes showing rooms with no entrance! Photos which contradict the floor plans.
Oh, and every single house is in a popular or sought-after area.
For sales involving such huge amounts of money it's amazing how little care the agents take.
Like anything else, they just reflect the [lack of] care of the buyers. If they'll take any old crap, then that's what the agents will sell. Caveat Emptor, as always.
...persons of reasonable intellect...
So, only some 10% of the world population.