Laptop makers stalled on repairability improvements
- Reference: 1740075493
- News link: https://www.theregister.co.uk/2025/02/20/laptop_manufacturers_repairability/
- Source link:
The Public Interest Research Group, a US-based non-profit that's long been part of a coalition of repairability advocates, said in its 2025 Failing the Fix [1]report that the latest generation of smartphones became more repairable in 2024, particularly in ease of disassembly.
Laptops, however, saw little to no advances, with most brands remaining difficult to mend.
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"There was not significant improvement across the eight most popular laptop brands in the US: HP, Apple, Dell, Acer, Lenovo, Microsoft, Samsung and ASUS," PIRG said. "While Apple and Dell laptops both saw some improvement in ease of disassembly, the other brands saw minimal to no change from 2024 to 2025."
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Even with some improvement in disassembly, Apple laptops "still fare the worst by far" for ease of disassembly. That factor significantly impacts its overall repairability score.
"We ... heavily weigh the disassembly score because we think this better reflects what consumers think a repairability score indicates," PIRG said.
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The rankings of the eight laptop manufacturers PIRG reviewed reflect this, with Apple earning a C- and seventh place ahead of Lenovo, which earned a far worse F grade for repairability despite [6]claiming in 2023 that four out of five of its devices would be repairable by this year.
"We gave Lenovo an F because they failed to provide the full French repairability index [a key measure PIRG uses for its scores] for 12 of the 13 models (92%) available in both the US and France," Lucas Gutterman, PIRG's Designed to Last campaign director told The Register . "Because of this, we were only able to score one Lenovo device."
In other words, Lenovo's F grade primarily reflects its failure to provide French repairability index data for most of its models, rather than a full assessment of its devices' repairability.
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ASUS earned the highest repairability grade (A-) in PIRG's rankings, followed by Acer, making them strong choices for those prioritizing fixability.
Samsung was added to the list for the first time this year, PIRG said, because it's become one of the most popular laptop brands in the US.
PIRG said it examined the ten most recently released devices from the eight leading brands (or the top 10 devices featured on their websites) to "ensure that our data reflects the repairability of the newest devices and those that are most prioritized." Scores are calculated using a combination of ease of disassembly, availability of documentation, part availability and pricing, with adjustments for companies' stances on the right to repair movement.
On that last point, don't expect many manufacturers to score well.
"Eight out of 10 brands we looked at were part of an anti-Right to Repair trade association," PIRG said, with the [8]companies having membership in groups like TechNet and the Consumer Technology Association, both of whom lobby against the right to repair.
"Google was the only manufacturer to fully offset its deductions for anti-repair memberships through legislative work," PIRG said. "The company supported four Right to Repair bills in the past year."
Apple leads the smartphone sphere for repairability after [9]caving to advocates in the past couple of years, but with a B- score, that doesn't mean the iMaker has made things easy. Despite progress, repairability advocates have described Apple's concessions as more attempts to confuse consumers.
"[Apple's] is a strategy of half-promises and unnecessarily complicated hedges," iFixit CEO Kyle Wiens [10]told us following Apple's decision to allow used iPhone parts for device repairs.
A common repairability refrain: Ground gained, but not enough
"Advocating for Right to Repair is having an impact, but there's still a lot of work left to do," PIRG said of the past year of tracking laptop and smartphone repairability. The group noted that [11]20 states have introduced right to repair legislation in the US in 2025, totaling 41 bills targeting vehicles, [12]farm equipment , [13]wheelchairs and consumer electronics.
The fight is far from over, however.
[14]The state of Right to Repair: Progress made, but key barriers remain
[15]State-by-state is the best approach for right to repair, says advocacy leader
[16]European Parliament votes to screw repair rights in consumer toolkits
[17]John Deere boasts driverless fleet - who needs operators, anyway?
"Even with improvement from some manufacturers, fixability is not improving fast enough given the [18]growing e-waste problem ," PIRG noted. "Advocacy and education are important, of course, but all parties need to step up and take action to solve this problem."
According to the UN in March 2024, e-waste is growing [19]five time faster than it can be recycled.
PIRG argues that manufacturers - and retailers - should disclose repairability scores to help consumers make informed choices. Consumers, likewise, should vote with their wallets by purchasing devices that are more repairable, and lawmakers need to actually pass repairability laws.
One thing folks should avoid if they're concerned about repairability are Chromebooks - PIRG noted that the devices continue to have [20]short shelf lives despite Google's promise of 10 years of automatic updates. That didn't do a thing to improve their hardware, Gutterman told us.
"Google can work with Chromebook manufacturers, pushing them to produce spare parts, and standardize part design to the greatest extent possible," Gutterman suggested. "This would reduce electronic waste and increase repairability." ®
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[1] https://pirg.org/edfund/resources/failing-the-fix/
[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2Z7e0Ch54Ytz0ztFCF7UvvgAAAAg&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0
[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Z7e0Ch54Ytz0ztFCF7UvvgAAAAg&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Z7e0Ch54Ytz0ztFCF7UvvgAAAAg&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44Z7e0Ch54Ytz0ztFCF7UvvgAAAAg&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0
[6] https://www.theregister.com/2023/10/05/lenovo_pc_boss_4_in/
[7] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33Z7e0Ch54Ytz0ztFCF7UvvgAAAAg&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0
[8] https://pirg.org/articles/who-doesnt-want-the-right-to-repair-companies-worth-over-10-trillion/
[9] https://www.theregister.com/2023/10/25/apple_us_right_repair/
[10] https://www.theregister.com/2024/04/11/apple_iphone_repair/
[11] https://pirg.org/articles/already-20-states-have-active-right-to-repair-legislation-in-2025/
[12] https://www.theregister.com/2024/10/03/john_deere_repair_restrictions_warren/
[13] https://www.theregister.com/2023/04/12/colorado_right_to_repair/
[14] https://www.theregister.com/2025/01/24/pirg_reports_progress/
[15] https://www.theregister.com/2024/04/27/state_repair_rules/
[16] https://www.theregister.com/2024/04/24/europe_repair_rights_directive/
[17] https://www.theregister.com/2025/01/07/john_deere_new_autonomous_tractors/
[18] https://www.theregister.com/2024/03/21/ewaste_grows/
[19] https://www.theregister.com/2024/03/21/ewaste_grows/
[20] https://www.theregister.com/2025/01/06/chromebook_end_of_life/
[21] https://whitepapers.theregister.com/
Re: Dell
Fortunately this six-year old Latitude is still doing fine; a handful of screws to get the back off (which I approve of) and two (three?) screws and one plug on the battery. Note: the replacement battery didn't come with a spare cable; I had to use the original. Memory and disk (NVE) are both easy to replace, with just one screw on the storage.
The older I get, the more I dread replacing any of my (techno) possessions with new shiny...
Re: Dell
Hard to replace batteries on laptops have been a common feature for years.
Been a while since you had a new laptop, hasn't it? And yes, it sucks. Not to mention the upteen screws, of various sizes, that you have to loosen just to remove the back cover. After having to remove the little sticky black dot covering them.
Not even exaggerating.
But wait, it gets better! In some laptops, replacing the battery will actually brick the laptop.
Good times.
Re: Dell
"Hard to replace batteries on laptops have been a common feature for years."
Everybody started copying Macbook Air and making thin laptops. Until then the chunky battery was in most laptops was held by a couple latches, but the thin laptop designs of course required the battery to be much flatter as well and needed to be secured under the bonnet.
I have some history with repairing HP laptops and HP has consistently published good service manuals for their laptops with complete part numbers and illustrated instructions. They also have a Youtube channel with lots of videos where laptops are disassembled completely. The parts are not glued inside the laptop, the only adhesives are used in sticking the display panels to the bezels.
I've stumbled upon Lenovo and Dell service manuals as well, look to be on par with HP manuals.
The report says that the manufacturers have stalled on improvements but what exactly is expected - everything held by latches with zero screws? Removal of a "kingpin" causes all parts to detach?
"In some laptops, replacing the battery will actually brick the laptop."
Why aren't you naming and shaming such abominations?!
Re: Dell
The IBM Thinkpad service manuals were the best, as was the IBM Thinkpad parts system; HP and Dell aspired to similar levels.
All however, suffer from the same problem; parts get upgraded, so whilst you may have an original part number, finding out the revised version (which probably fixes the problem that caused your part to prematurely fail) is non- trivial.
Re: Dell
Lenovo's still pretty good.
They just lost repairability points because the whinging French won't look at pictures with English next to them.
Re: Dell
> After having to remove the little sticky black dot covering them.
Which tend not to securely reattach…
What reasons for not making something repairable ?
• It is cheaper to build
• Make more profit by forcing customers into expensive repairs
• Make another sale when the customer does not want to pay for an expensive repair
• Can make something smaller by not worrying about repairability
• CEO is a Trump supporter
Anything else ?
What do you think ?
Re: What reasons for not making something repairable ?
It's not THAT cheaper to build. It's just not. This is flat out a hand up all our asses forcing us to buy new AND cripple the second hand market.
Re: What reasons for not making something repairable ?
Glue or snap together is much cheaper than screws.
Funky custom screws is far more expensive.
Weird how both are common.
Reference machines?
Perhaps what is needed are some reference machines, from the various manufacturers, reminding them that they did once produce repairable machines, from my experience:
Compaq Armada E500
Thinkpad T60
These obviously being designed to be repaired quickly by field engineers, or competent users.
In general practically anything (business grade) pre 2020 made it trivial to do simple replacement/upgrades of: RAM, HDD, CD/DVD drive, battery, keyboard. Beyond these,motherboard was always a little tricky due to the CPU heat sink being attached by adhesive pads, which really should be replaced rather than reused.
Dell
IMHO, Dell deserves a dishonorable mention. Not only has the quality of their laptop hardware dropped precipitously, but I discovered with my recent work-issued Precision that the battery is not readily customer-replaceable. This really sucks because the battery lasts maybe two hours on a good day, and that's with a reasonably new battery. Once it starts to degrade, I can probably look forward to the battery life dropping below an hour, and replacing it will probably be a nightmare of myriad tiny screws and possibly glue. People complain about phones, but the movement to non-swappable laptop batteries is a much greater crime.