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  ARM Give a man a fire and he's warm for a day, but set fire to him and he's warm for the rest of his life (Terry Pratchett, Jingo)

To patch this server, we need to get someone drunk

(2024/09/06)


On Call The Register understands consuming alcohol is quite a popular way to wind down from the working week, but each Friday we get the party started early with a new and sober instalment of On Call, the reader contributed column in which you share stories about the emotional hangovers you've earned delivering tech support.

This week, meet a reader who asked to be Regomized as "Bob" and told us the tale of his time working at a private equity firm.

"The owner was a singularly one-minded man and his word was law, even when his word was dumb," Bob told On Call.

[1]

Among the boss's incontrovertible edicts was an insistence that servers needed to run 24/7 for the duration of a six-month fundraising campaign.

[2]

[3]

"I pointed out that we would need some downtime to patch security problems and could do that overnight," Bob told On Call.

The boss was having none of it. "It was made clear to me that the clock started ticking yesterday and the 24/7 rule was in place," Bob wrote.

[4]

But the boss had another instruction: "Security was a priority, so the patches could be applied without rebooting the servers."

Bob pointed out that the two orders conflicted.

The boss shooed him away and ended the meeting.

[5]

A few days later, Bob had an idea.

"I befriended the head of building services and invited him out for a beer."

Bob did the buying and steered the conversation in the direction of whether a date for a future fire drill had been chosen.

"After two hours of plying him with booze I learned the date I needed: the next drill was a couple of weeks away." Bob used that info to hatch a plan to patch and reboot the servers during the fire drill, while the office was empty. He figured users – including the boss – would not notice the necessary outage while they practice their survival skills.

[6]A nice cup of tea rewired the datacenter and got things working again

[7]Tech support chap solved knotty disk failure problem by staring at the floor

[8]Client tells techie: You're not leaving the country until this printer is working

[9]Techie told 'Bill Gates' Excel is rubbish – and the Microsoft boss had it fixed in 48 hours

Come the day, Bob made a show of dispatching two of his team to run an offsite errand. Plausible deniability established, those two worthies hid in the server room.

Once the bells rang to start the fire drill, Bob and his hidden colleagues watched the office empty – then sprang into action installing patches.

"The timing was really close," Bob recalled. But by then he had gone out drinking with the building services chap again. He was now an ally and happily found "faults" in most of the building's lifts that meant staff were slow returning to their desks once the all-clear sounded.

"That bought us more time before the staff came back and we got the job done," Bob wrote.

The boss never learned about the outage until years later – when Bob 'fessed up during his exit interview.

"He was fine with it," Bob said.

What's the best fib you've told to get a job done over someone's objections? Don't lie to yourself about not having a story worth sharing with On Call! [10]Click here to send us an email , ASAP! ®

Get our [11]Tech Resources



[1] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/patches&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2ZtrSx03kcsG8kZnvLo8k2AAAAYQ&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[2] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/patches&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZtrSx03kcsG8kZnvLo8k2AAAAYQ&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[3] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/patches&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZtrSx03kcsG8kZnvLo8k2AAAAYQ&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[4] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/patches&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44ZtrSx03kcsG8kZnvLo8k2AAAAYQ&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_security/patches&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=3&c=33ZtrSx03kcsG8kZnvLo8k2AAAAYQ&t=ct%3Dns%26unitnum%3D3%26raptor%3Deagle%26pos%3Dmid%26test%3D0

[6] https://www.theregister.com/2024/08/30/on_call/

[7] https://www.theregister.com/2024/08/23/on_call/

[8] https://www.theregister.com/2024/08/16/on_call/

[9] https://www.theregister.com/2024/08/09/on_call/

[10] mailto:oncall@theregister.com

[11] https://whitepapers.theregister.com/



'Exit interview'

Chris 15

ugh, that hoary old chestnut.

Let's force someone with (now) no stake in the business to have to sit through a grilling and lecturing session because Galloping Corporatitis!

Re: 'Exit interview'

GlenP

Or an opportunity to drop people you hate in the sh1t!

Re: 'Exit interview'

Pascal Monett

I admit I don't really understand the approach. The person is either leaving because they've had enough, or because you're throwing them out.

Neither option is conducive to an honest and productive interview, as far as I can see.

Re: 'Exit interview'

Prst. V.Jeltz

or leaving because much as they love it and wish the company well , they've found something better . Although thats not been the case in my two main job moves

Re: 'Exit interview'

that one in the corner

OTOH an "Exit Interview" can (should!) just be the inverse of the "Onboarding" (puke). Run down the check list: give us back the security pass; the laptop - *and* the backpack, thank you very much; IT has checked you haven't left anything locked[1]; got your papers from HR so you can't claim we owe you for holidays not taken? Good. Now - piss off[2].

Anything other than that is of dubious value to anyone.

[1] remember the days of - was it Source Safe? - when you could bugger up dev by leaving files locked out to your user?

[2] to quote Bernard

Re: 'Exit interview'

RockBurner

Have to admit I still have one regret about the exit interview from one of my longer jobs.

The main reason for quitting was the behaviour and attitude of one the senior staff, and although I was able to allude to that issue during the "chat" I couldn't quite bring myself to say out loud "The guy is a [area of genital anatomy of which the first letter is 'c', and the last 't'], and is the reason virtually everyone has ever left this company". Not having the gumption to come out with it openly to the big boss is one of my lifetime disappointments.

However, I think they knew anyway, and the guy was gone within 6 months.

Re: 'Exit interview'

Cheshire Cat

If done correctly, an Exit Interview is the chance for the ex-employee to give candid reasons why they are leaving, which the management should listen to as it can expose problems that may be hidden by people who are still employed and feel their jobs may be at risk if they speak truthfully.

Re: 'Exit interview'

Gene Cash

Nah, they didn't give a damn when you were there, and they won't now. Anything you say can only hurt you.

Just verify you gave them their stuff back and find out when you get your last check, then leave.

Re: 'Exit interview'

lglethal

Exactly, most technical industries are relatively small and close knit. It is not uncommon for managers to be friendly with managers at other companies.

Tell some manager in an exit interview, that the reason your leaving is the management strategy or that you think they're all a$$holes, and it's likely to get around that you're a "troublemaker".

Best is to keep it civil, keep it minimal, and get out before your tempted to tell them what you really think...

(Admittedly, this advice is primarily for younger workers, the more senior engineers amongst us, can usually be skilled enough, that being branded a troublemaker doesnt affect hiring, because the skills are needed. But to get to that point, well you have to stay schtum for a bit)...

Re: 'Exit interview'

Anonymous Coward

I’ve only had one company do an exit interview, others have just run through the checklists to ensure everything was handed back access revoked etc.

Well I say that but I had to remind one about returning my PC etc. when I arrived to drop it all off our security lady asked why I was asking for her to get my boss and not just using my pass to go in as normal, seems they’d forgotten to tell her I’d left as well!

The one company who did an exit interview was fun, seems they’d not warned the HR person why I’d left. Got quite a shock when was very clear on why I was leaving and the issues. That company was and still is a B Corp company, the way they treat staff they should not be!

Anonymous Coward

I was supposed to have an Exit Interview but since I had made my opinion very clear to my Manager's Manager (my Manager was a great guy who had been allocated all the 'oddity' teams and openly admitted limited knowledge for most of their work areas) they bottled it and chose not to do have anything put on record. I have never yet heard of a company who take any notice of what people say in such an interview and it seems to be just a box-tick to show they really care even when they clearly don't.

Just to round things out they then closed out my access two days early so I couldn't even do a handover since I was a Home Worker and this blocked Teams (woohoo) and my link to the Corporate phone system. I am in contact with various people who are still there and they are just waiting for the fuse to burn down on the stuff I looked after

Pascal Monett

Well, at least they didn't let your access continue for a year after throwing you out, not like some companies . . .

Felonmarmer

My resignation letter at my previous employer made it clear why I was going to such an extent that not only was there no exit interview, all senior management were conspicuous by the absence on my last day in case I told some embarrassing truths in my goodbye speech.

The thing is I toned down my original letter quite a bit and I thought it was fairly safe after a couple of iterations, but any criticism of their decisions wasn't acceptable apparently!

Prison

elsergiovolador

is quite a popular way to wind down from the working week

What seems like a casual way to unwind after a long week - grabbing a few pints with colleagues - is actually part of a calculated system designed to keep workers from breaking free. Corporate culture pushes the idea that you "deserve" a drink to relax, but in reality, those pints are preventing you from working on your own side projects and realising your potential outside the company.

When you're inebriated, you're in no state to focus on developing skills, building a business, or reflecting on how you could turn the knowledge you've gained at work into something of your own. The alcohol keeps your mind dulled, your energy depleted, and ensures that any motivation to pursue personal goals fades away with every sip.

This isn't accidental. The corporate machine wants you to stay locked into your role, dependent on the job, and too mentally fogged to challenge the status quo. By subtly encouraging after-work drinks, they ensure that you're too tired and distracted to make moves on your own path. The social pressure to join in makes it seem harmless, but it’s part of a larger plan to keep workers from realising their full potential, ensuring that you stay part of the workforce rather than becoming a competitor or independent success.

Jokes on them

Anonymous Coward

I drink when I'm unemployed too.

Re: Jokes on them

elsergiovolador

Self-harm, pretty common for people traumatised in the former workplace.

Re: Prison

Will Godfrey

Seeing as my job required a *lot* of driving I regarded alcohol as strictly off limits during the working week - in fact I drink more since I retired!

P.S. Not only do I drive a lot less now, but I take my time and avoid the motorways when ever possible - discovering some amazing places in the process.

Re: Prison

Anonymous Coward

This is the reason that I drink during the working week but abstain at the weekend.

Re: Prison

bigphil9009

The problem with these conspiracy theories is that they give waaaaay too much credit to people. People are generally really crap at putting a plan together and executing on it. None of what you are saying is actually a thing.

Re: Prison

Prst. V.Jeltz

so basically you're saying drink in works time to ensure your awake and sober in your free time to "focus on developing skills, building a business" ?

Reminds me of a claim by a sysadmin

Michael H.F. Wilkinson

He claimed his Windows NT servers had zero downtime, and each and every of his servers had run for more than a year continuously. Now I had a little experience in Windows NT administration, as I ran a Windows NT 4.0 machine at home (mainly to prevent the missus from performing "spring cleaning" activity, wiping out "unwanted files" such as config.sys). I dutifully downloaded and installed patches as they arrived (almost on a weekly basis), and in my experience, each and every patch required a reboot. I wondered if he had some trick I wasn't aware of to patch the systems without needing a reboot, or whether he had several redundant servers, allowing the services to remain available 24/7. I first asked if he applied every security patch, which he said he did. I then asked whether these didn't require a reboot, and he answered that of course he rebooted the systems after patching. So I suggested that his servers had not run continuously for a year. His answer was he didn't count the reboots for security patches as downtime, because he didn't physically power down the computers.

This was some strange usage of the phrase "zero downtime" I was not previously aware of.

Re: Reminds me of a claim by a sysadmin

Cheshire Cat

Zero *unscheduled* downtime. Still a pretty impressive feat when running windows.

Re: Reminds me of a claim by a sysadmin

Michael H.F. Wilkinson

True, but I tended to take his claims with a pinch of salt afterwards

Re: Reminds me of a claim by a sysadmin

Tom 38

This would have been the correct approach for the OPs boss as well. He doesn't know or care about how security updates get applied, he wants all his serv ices up and available and secure all the time, and this is how he can express it. How the sysadmin achieves that is up to him - extra resiliency, failover, "at risk windows", whatever - the boss doesn't need to know the details, he just needs his services, and how much its going to cost.

Korev

The boss sounded alarming...

Last night I dreamed I ate a ten-pound marshmallow, and when I woke up
the pillow was gone.
-- Tommy Cooper