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There are 875 million good reasons why the paperless office won't happen soon

(2021/10/18)


The UK government has awarded a contract worth up to £875m for a range of printer hardware and multi-function devices in a move which again raises questions about whether the paperless office was a dream that has faded in the recesses of our collective memory.

In a [1]contract award notice , the Crown Commercial Service (CCS), which spearheads cross-government procurement under the umbrella of the Cabinet Office, said a gang of hardware vendors had won work that might be sufficient to buy Newcastle United Football Club twice over and have change to spare.

CCS worked with education buying agencies YPO and ESPO to put the deal together, which began with a [2]prior information notice covered in [3]these pages . The "pan-government collaborative agreement", which can be accessed by central government departments and other public-sector bodies, is split into four lots:

Multifunctional Devices (MFDs) and Basic Print Management Software and Associated Services

MFDs, Print Management and/or Digital Workflow Software and Associated Services

MFDs, Print Management and/or Digital Workflow under Managed Service Provision

Print Consultancy Services

So lots of printing. You get the picture. The contracts are due to run from [4]September 2021 until 2025 .

The winner of the first lot, valued at £150m, is Ricoh. The second lot (£350m) has nine winners: Konica Minolta Business Solutions; Specialist Computer Centres; XMA; Canon; Vision (office automation); Xerox; Ricoh; Kyocera Document Solutions; and HP Inc.

[5]

The third lot, worth £325m, was won by Air Copier Systems; EBM Office Centre; Vision (Office Automation); HP Inc; Computacenter; Konica Minolta Business Solutions; and Ricoh. The final lot worth £50m was won by UK Prints Audits and PuroSolutions.

[6]Paperless office? 2.8 trillion pages printed in 2020, down by 14% or 450 billion sheets

[7]LOL ;-) UK govt 2 pay £39m 4 txt msgs 4 less thn 2 yrs

[8]For a true display of wealth, dab printer ink behind your ears instead of Chanel No. 5

[9]HP bows to pressure, reinstates free monthly ink plan... for existing customers

All of which raises questions about whether the government harbours any ambition to use less paper. The CCS has been asked for a comment.

According to the CCS - which makes a 1 per cent fee on all sales transacted on the framework - the mix of services available through the agreement is designed to help customers make the most efficient use of consumables like paper and ink.

[10]

It would be a bold move. In the age of digital signature and encryption, which has witnessed talk of a paperless office going back at least 20 years, our appetite for the wood-based medium is still not nearly sated.

[11]Research from August found 450 billion fewer pages were printed from home and office devices in 2020 as COVID-19 disrupted the world of work. Volumes plunged 14 per cent on 2019 levels to a total of 2.8 trillion pages, according to IDC. Despite these declines, the world will still print 2.3 trillion pages in 2025 or around 4.4 million pages per minute, enough to cover 39 football fields.

[12]

Still, with former [13]Health Secretary Matt Hancock kicking off the £8bn digitisation strategy in 2020 that includes reaching a "core level" of digitisation by 2024, we're sure it's all in hand. ®

Get our [14]Tech Resources



[1] https://www.find-tender.service.gov.uk/Notice/025642-2021

[2] https://www.find-tender.service.gov.uk/Notice/000315-2021

[3] https://www.theregister.com/2021/01/11/uk_government_printer_deals/

[4] https://www.contractsfinder.service.gov.uk/Notice/0e1f0bdf-21a1-46e8-bd07-0090a63b04b5

[5] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=2&c=2YW2aOWJ@Jg0MFVrGqH82pwAAAFU&t=ct%3Dns%26unitnum%3D2%26raptor%3Dcondor%26pos%3Dtop%26test%3D0

[6] https://www.theregister.com/2021/08/05/idc_pages_printed_in_2020/

[7] https://www.theregister.com/2021/08/04/uk_govt_text_message_contract/

[8] https://www.theregister.com/2021/07/26/which_printer_ink_costs_survey/

[9] https://www.theregister.com/2020/12/17/hp_reinstates_free_tier_printing_plan/

[10] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YW2aOWJ@Jg0MFVrGqH82pwAAAFU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[11] https://www.theregister.com/2021/08/05/idc_pages_printed_in_2020/

[12] https://pubads.g.doubleclick.net/gampad/jump?co=1&iu=/6978/reg_onprem/personaltech&sz=300x50%7C300x100%7C300x250%7C300x251%7C300x252%7C300x600%7C300x601&tile=4&c=44YW2aOWJ@Jg0MFVrGqH82pwAAAFU&t=ct%3Dns%26unitnum%3D4%26raptor%3Dfalcon%26pos%3Dmid%26test%3D0

[13] https://www.theregister.com/2020/11/10/nhs_digital_transformation_pac/

[14] https://whitepapers.theregister.com/



The continuing non-arrival of the paperless office

Pseudononymous Coward

The paperless office is about as likely as the paperless lavatory. They have been pushing it for almost as long as nuclear fusion power stations and flying to work by jetpack.

Re: The continuing non-arrival of the paperless office

Joe W

Well, it really depends, doesn't it? The paperless office I mean, not the other examples.

I used to be more of a programmer, data analyst in previous jobs. I did print a few things, especially when reading technical, mathematical or scientific texts - it just seems easier to do that on paper. Jumping back and forth, cross-referencing, folding parts of pages over, heavily commenting and marking with a pen is just not possible (or not as easy) in any electronic format.

Now I am more of a penpusher, having a more manglement-oriented position. Interestingly enough I now print less. I produce way more documents, but as they are simpler in some way (no hard to understand equations) I print way less. Maybe for the last readthrough before stuff is finally submitted to the higher echelons in the diverse boards that have to make the final business decisions.

I also find it interesting that in the whole of the company, on average, people seem to print much more than I ever did. Talking to my closest colleagues tells me it is not our department.

But I completely agree: fully paperless is not going to happen.And I believe it is a good thing. Should we print less? Sure. Does a ton of unneccessary stuff get printed? Also yes. Can we completely get rid of printing documents? No way.

Now, where can I get my flying car thingy that I was promised? I don't find jetpacks that appealing, it's just too cold in winter...

Re: The continuing non-arrival of the paperless office

Duffaboy

We will be using shells soon :)

Re: The continuing non-arrival of the paperless office

Anonymous Coward

The paperless lavatory will happen any bi-day now.

...sorry...

Re: The continuing non-arrival of the paperless office

BOFH in Training

I think it's already happening - many lavatories I have seen include bidets, with toilet paper being more of an afterthought.

2.8 trillion pages

Anonymous Coward

Back of envelope* calculation:

- 16 A4 pages per square metre

- 80 grams per square metre

2800000000000/16*.08 = 14000000000kg = 14 million tons. Ouch!

(*) Taken from recycling bin

Filippo

Look at the bright side: all those official documents that nobody reads, ever, but which must be preserved for decades just in case, are all captured CO2.

Paperless Never

Anonymous Coward

I've been in the IT side of this business for 15 years - and have sold Tin as well as Solutions "to reduce print" - sorry no paperless is a ridiculous concept - we reached a plateau a number of years ago and I cant see any reductions.

Even in my firm - which is one of the largest players - and promotes Print Management! - you should hear the howls when we changed the print server 2 weeks ago, meaning printing was offline briefly or the ERP system doesn't print for 20 minutes.

Its not in the industries interest of course we know that - but the customers don't want the change - and with the largest sectors I've been involved with - Education and Financial the demand has never seen major falls.

The biggest reduction in print volumes? - Covid and closed offices.

Procedure change

druck

When I was a councillor a few years back, all council meeting minutes had to be printed out, signed by the chairman, then scanned back in, to be emailed out as massive PDFs. Changing the procedure to allow electronic signatures would eliminate the need to print anything, and result in smaller less energy sapping PDFs.

Re: Procedure change

Anonymous Coward

My wife briefly worked for a legal firm -

Half her job was scanning in paperwork. The other half was printing emails!

A fundamental problem

Mike 137

The big but commonly ignored hazard of fully paperless is that records become ephemeral. I have handled physical books up to around 300 years old, and mostly they're still in pretty good condition. On the other hand, quite part from the intrinsic durability limits of electronic records (e.g. charge leakage from solid state devices, physical wear of spinning discs, connectors &c.), standards and technologies keep changing, so for both reasons regular re-archiving becomes essential. Equally important, reverse engineering of obsolete devices is becoming increasingly difficult as the technologies become less and less transparent (and frequently proprietary). So to read that document, we have to contend with connector pinout, signal and power voltages, data encoding, file format, content encoding and more.

Only on Star Trek are centuries-old computers still operational and their files immediately accessible to folks who never saw the equipment before.

Re: A fundamental problem

Anonymous Coward

Only on Star Trek are centuries-old computers still operational and their files immediately accessible to folks who never saw the equipment before.

I guess they stored all their files in the cloud then.

... ducks for cover ...

msobkow

I'm 57 years old. I've been programming since I was 14. I have lost my email, lost access to accounts, and fried entire computers so many times I've lost track.

If it is tax-related, it gets printed. I trust my computer as far as I can kick it down the block, and as it is a massive server case, that isn't very far...

Roger Greenwood

On a related note, I read recently the story of how Lancaster (UK) lost the 'leccy for several hours in the 2015 storms. Folks were so glued to technology it was a shock to many how much they were reliant on it. The paper records, your grandads filofax etc were still all accessible (even though the mobile phones were mostly dead) so yes I also understand why print still matters.

Depends on the office...

LDS

Our development office uses printers just to print the stuff HR/accounting offices require us to print and sign, because they don't accept any other way. They look unable to provide forms in PDF (let alone websites...), nor accept them signed electronically and not printed on paper. We also have to deliver them personally... probably they believe this way they can impose those pesky employees pay reverence to HR and accounting.

I really forgot the last time we replaced the toner because it's very few pages per month.

That said, I print some legal documents too because my backups are OK but I prefer to have a printed backups as well. While traveling abroad in the past weeks I also had some printed copies of tickets and the various needed visas and certificates - my phone could always have an issue or simply a depleted battery.

Scott Broukell

So that's what MFD stands for! I could have sworn it stood for: Mal-Functions Daily!

I'm fairly paperless

anonanonanonanonanon

We're a software dev company, the company isn't entirely paperless, HR and finance still print and keep stuff for regulation purposes, but the rest of the company hardly prints anything. I use the printer maybe twice a year. At home, I've had my laser printer prob over six years and I changed the cartridge once, it had most use out of it when I was unemployed and had to deal with unemployment bureaus which love the stuff, they love you to submit reams of paper to them every month, and they used to bury me in the stuff right back, giving my binders to file the masses away in.

Now back in a programming job, I have a notebook to take a few notes now and then, some postits to stick on monitors and a few pages from courses I attended.

AT home, most of my outgoing costs are automated and they don't send me paper bills any more, apart from my health insurance, which still sends me paper, but I think it's another regulatory thing here.

Out of sight is out of mind.
-- Arthur Clough